Frequently Asked Questions
Everything you need to know about your Cracked Polish order.
When will my order ship?
Orders are typically processed within 1-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your nail polishes cruelty-free and vegan?
Yes, all Cracked Polish products are 100% vegan and cruelty-free. We never test on animals at any stage of production.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary depending on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
What should I do if my polish arrives damaged?
If your bottle arrives broken or leaking, please email a photo of the damage to our support team within 48 hours of delivery for a free replacement.